Question 1

Where is The EDGE located?

Accepted Answer

We're located at 1375 West Plum Creek Parkway, Castle Rock, CO 80109, inside the beautiful Philip S. Miller Park. We're just 30 minutes from Denver, 40 minutes from Colorado Springs, and 60 minutes from Boulder.

Question 2

What are your hours of operation?

Accepted Answer

We're open Monday through Sunday from 10:00 AM to 4:00 PM. Hours may vary seasonally, so we recommend checking our booking page or calling (720) 733-9477 before your visit.

Question 3

How long does each activity take?

Accepted Answer

Zipline tours take 2-3 hours, Sky Trek sessions are 2-3 hours, Adventure Tower is 1-2 hours, and the Ninja Course is 1-2 hours. Plan for additional time for check-in and gear fitting.

Question 4

Can I do multiple activities in one day?

Accepted Answer

Absolutely! We offer combination packages that bundle activities together at discounted rates. Our most popular is the Zip & Play (Ziplines + Sky Trek) and the Zip, Play & Plunge (all three major activities).

Question 5

Do I need to make a reservation?

Accepted Answer

Yes, reservations are required for all activities. We recommend booking at least 2-3 days in advance, especially for weekends and peak season (May-September).

Question 6

What are the age and weight requirements?

Accepted Answer

Ziplines: Minimum age 7, weight 70-250 lbs. Sky Trek: Minimum age 4, weight 35-250 lbs. Adventure Tower: Minimum age 7, weight 50-250 lbs. Ninja Course: Minimum age 7, weight 50-250 lbs. All participants under 18 must have a parent/guardian sign a waiver.

Question 7

Is ziplining safe? What safety measures do you have?

Accepted Answer

Safety is our #1 priority. We use the CLiC-iT double-clip safety system designed to keep you attached to the safety line at all times. We're an ACCT (Association for Challenge Course Technology) member, our guides complete intensive training, and all equipment is inspected daily. We've hosted over 250,000 guests since 2014.

Question 8

Do I need any prior experience?

Accepted Answer

No experience necessary! Our zipline tours are beginner-friendly with progressive difficulty. Our certified guides provide complete training and support throughout your adventure.

Question 9

What if I'm afraid of heights?

Accepted Answer

Many of our guests have some fear of heights! Our guides are experienced at helping nervous participants. You can start with shorter, lower ziplines and progress at your comfort level. You're always in control and can stop at any time.

Question 10

Are pregnant women allowed to participate?

Accepted Answer

For safety reasons, we cannot accommodate pregnant participants on any of our aerial activities.

Question 11

Can I wear glasses or contacts?

Accepted Answer

Yes! We recommend wearing a glasses strap to keep them secure. Contact lenses are perfectly fine. Sunglasses are also recommended for sunny days.

Question 12

What should I wear?

Accepted Answer

Wear comfortable, athletic clothing that allows full range of motion. Closed-toe shoes are REQUIRED (hiking boots, sneakers, or athletic shoes). No sandals, flip-flops, or Crocs. Long hair should be tied back. Avoid loose jewelry or accessories.

Question 13

Can I bring my phone or camera?

Accepted Answer

Personal cameras and phones are NOT allowed on activities for safety reasons. Our professional photographers capture your adventure and photos are available for purchase. Small, secure fanny packs or waist pouches are allowed for essentials.

Question 14

What should I bring?

Accepted Answer

Bring: water (hydration is important!), sunscreen, chapstick, and a positive attitude! We provide all safety equipment including harnesses, helmets, and gloves.

Question 15

Is there a place to store my belongings?

Accepted Answer

Yes, we have secure storage areas for bags, purses, and personal items during your activity.

Question 16

What happens if it rains?

Accepted Answer

Light rain won't stop us! We operate in most weather conditions. However, we close for lightning, high winds (over 25 mph sustained), or severe weather. If we cancel due to weather, you'll receive a full refund or can reschedule.

Question 17

What is the cancellation policy?

Accepted Answer

You can cancel up to 24 hours before your scheduled time for a full refund. Cancellations within 24 hours are non-refundable. We also offer Trip Assurance at checkout for added flexibility.

Question 18

What if I need to reschedule?

Accepted Answer

You can reschedule up to 24 hours before your reservation without penalty, subject to availability. Contact us at (720) 733-9477 or zip@theedgezip.com.

Question 19

Do you operate year-round?

Accepted Answer

We operate seasonally with limited winter hours (typically December-February). Peak season is April-October. Check our booking calendar for current availability.

Question 20

How much do activities cost?

Accepted Answer

Individual activities range from $29-$99 per person. Ziplines: $99, Sky Trek: $59, Adventure Tower: $49, Ninja Course: $29. Packages offer the best value, starting at $99.

Question 21

Do you offer group discounts?

Accepted Answer

Yes! Groups of 10+ receive discounted rates. Contact us at zip@theedgezip.com or (720) 733-9477 for group pricing and private tour options.

Question 22

Can I purchase gift cards?

Accepted Answer

Absolutely! Gift cards are available in any denomination and never expire. Purchase online or call us directly.

Question 23

Is there a military or first responder discount?

Accepted Answer

We honor those who serve! Contact us directly for information about special pricing for military, veterans, and first responders.

Question 24

Can you accommodate birthday parties?

Accepted Answer

Yes! We're a top destination for birthday parties. We offer special packages, dedicated party areas, and can coordinate with local catering partners. Minimum 8 participants.

Question 25

Do you host corporate team building events?

Accepted Answer

Absolutely! We specialize in corporate team building with customizable packages for groups of 15-200+. Our activities promote teamwork, communication, and trust. Contact us for custom proposals.

Question 26

Can we bring outside food and drinks?

Accepted Answer

Philip S. Miller Park (our location) has picnic areas where outside food is welcome. However, food is not permitted on our courses during activities. We can coordinate with catering partners for large groups.

Question 27

What's the maximum group size?

Accepted Answer

We can accommodate groups up to 200+ with advanced booking. Large groups are split into smaller tour groups for the best experience.

Question 28

Do you offer private tours?

Accepted Answer

Yes! Private tours are available for groups of 10 or more. This gives your group exclusive access to guides and can be scheduled outside regular hours. Contact us for pricing and availability.

Question 29

What's the difference between the zipline tour and Sky Trek?

Accepted Answer

The zipline tour is a guided experience across 10 ziplines covering 1.5 miles with speeds up to 50 mph. Sky Trek is a self-paced 4-story aerial ropes course with 110+ obstacles including rope bridges, balance beams, and climbing challenges.

Question 30

Which activity is best for young kids?

Accepted Answer

Sky Trek is perfect for kids as young as 4 years old (minimum 35 lbs). It's self-paced, so kids can take their time and choose their comfort level across multiple difficulty levels.

Question 31

Can spectators watch?

Accepted Answer

Yes! Family and friends are welcome to watch from designated viewing areas. Philip S. Miller Park also offers playgrounds and trails for non-participants.

Question 32

How physically demanding are the activities?

Accepted Answer

Ziplines: Low to moderate - requires ability to hike short distances between platforms. Sky Trek: Moderate - self-paced, you choose your challenge level. Adventure Tower: Moderate to high - vertical climbing required. Ninja Course: High - requires upper body strength and agility.

Question 33

What makes The EDGE different from other zipline tours?

Accepted Answer

We're Colorado's LARGEST aerial adventure park with the most diverse offerings. We feature the state's only 4-story hexagonal Sky Trek, speeds up to 50 mph on our ziplines, ACCT membership, and 10+ years of 5-star service. Plus, we're conveniently located just 30 minutes from Denver.

Question 34

What is the longest zipline?

Accepted Answer

Our longest zipline is the finale - a 1,500-foot dual racing line where you can race side-by-side with a friend or family member!

Question 35

Is The EDGE wheelchair accessible?

Accepted Answer

Our check-in facility and viewing areas are wheelchair accessible. However, due to the nature of aerial adventure activities, participants must be able to climb stairs, traverse uneven terrain, and have full use of arms and legs.

Question 36

Can people with disabilities participate?

Accepted Answer

We evaluate each situation individually. Please call us at (720) 733-9477 to discuss specific needs and determine which activities might be appropriate.

Question 37

What if I have a medical condition?

Accepted Answer

Participants with heart conditions, back/neck problems, recent surgeries, or other medical concerns should consult their physician before booking. Please inform our staff of any medical conditions during check-in.

Question 38

Are Reservations Required?

Accepted Answer

Yes, reservations are required for all activities. Book online in advance to secure your spot, especially for weekends and holidays.

Question 39

When should I arrive?

Accepted Answer

Zipline Tour guests should arrive 30 minutes early to complete waivers, meet your guides, get fitted with gear, and begin your tour on schedule.

Question 40

What is the cancellation policy?

Accepted Answer

You have up to 24 hours after booking to cancel your adventure for any reason and receive a full refund. For added flexibility, Trip Assurance (cancel up to 24 hours in advance for a refund of your base ticket purchase) is available to purchase at checkout.

Question 41

Can I bring my phone or camera onto the course?

Accepted Answer

We recommend that you leave valuables at home or locked in your car. The EDGE is not responsible for property lost, damaged, or stolen during your tour.

Question 42

What clothing should the group participants wear?

Accepted Answer

Closed-toe shoes are required, and active (not too loose) clothing is preferred.

Question 43

Can we bring in our own food/beverages?

Accepted Answer

Absolutely! Any attendee that has consumed alcohol may not participate on any activity offered at The Edge.

Question 44

Is there an area to store personal belongings?

Accepted Answer

Please ask a staff member at The Edge if you have belongings that need to be stored in a safe place.

Question 45

What else is available for non-climbers or parents?

Accepted Answer

For non-participants, there are endless things to do at The Edge. Our property is filled with great viewing areas to watch your party attendees have a blast. Also, our property sits on the edge of the sprawling 300-acre Philip S. Miller Park—an energetic tourist destination and notable local favorite.

Question 46

How do I handle waivers for children who are not my own?

Accepted Answer

We have an electronic waiver that all parents or guardians can fill out before the big day!

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